Frequently Asked Questions
Use this page to prepare a clear inquiry. Final product configuration, documents, customization scope, delivery term and service details should be confirmed in the quotation or written sales communication.
What information is needed for a quotation?
Please send the target machine type, quantity, destination country or port, voltage requirement, working environment and any preferred configuration. Photos or videos of the site can help model selection.
How should I choose a floor scrubber or sweeper?
Start from the cleaning area, floor material, cleaning frequency, aisle width, power preference and available storage space. The final model should be confirmed against the actual working site.
Can voltage, logo, color or configuration be customized?
Customization should be checked case by case. Please include the required voltage, branding request, order quantity and destination market so the sales team can confirm feasibility.
What documents should an overseas buyer request?
Typical requests include quotation, packing information, product photos, selected model details, operating documents, certificate copies, inspection reports and shipment-related documents. BOSHUO keeps company qualification files, CE documents, product inspection reports, explosion-proof documentation, battery transport files such as UN38.3 or MSDS / SDS where applicable, management system certificates, trademark materials and patent materials. Availability and scope must be checked against the selected model, configuration, destination country and shipment requirement.
Which trade term should I ask for?
You can request EXW, FOB, CFR/CNF, CIF or destination-based terms for comparison. The final responsibility and cost items should follow the confirmed quotation.
How do I ask for after-sales help?
Prepare the model, order reference if available, serial number if available, working condition, clear photos or videos, and a short description of the issue.
Send a complete RFQ
A complete inquiry helps reduce back-and-forth and makes quotation review faster.
Request a QuoteWhat is the BOSHUO warranty and after-sales policy?
The complete machine has a one-year warranty. During the warranty period, confirmed warranty issues are handled by replacement parts, not parts repair, and the customer is responsible for freight cost. After the one-year warranty period, BOSHUO can provide repair guidance and spare parts support, while spare parts cost and freight cost are borne by the customer.
What are the normal payment and delivery terms?
For non-customized products, BOSHUO normally arranges dispatch to the domestic port or agreed shipping point within 3 days after receiving full payment. EXW is normally within 4 days after confirmation; FOB and CIF are normally shipped or delivered to the departure port within 5 days; DDP delivery arrangement is normally around 35 days. Customized products normally require full payment before production, or a 50% deposit arrangement may be confirmed case by case before production and inspection.
How is packing cost calculated?
BOSHUO can use carton packing or wooden / steel-edge case packing. Carton packing has no extra packing charge. Wooden / steel-edge case cost depends on size: small equipment such as industrial vacuum cleaners is normally RMB 500 per case, and large equipment such as road sweepers and floor scrubbers is normally RMB 800 per case. Final packing cost is confirmed according to size, quantity and order documents.
Who pays the shipping-related costs?
Cost responsibility depends on the trade term selected by the customer. If a cost item is marked as Seller / Shipper, BOSHUO or the shipping party bears it. If it is marked as Buyer / Consignee, the customer or receiving party bears it. EXW, FOB, CNF, CIF, DAP, DDU and DDP can be confirmed before order.