Returns and Refunds

Because commercial cleaning equipment is supplied according to model, configuration, and project requirements, return terms are confirmed in the quotation or sales agreement before an order is accepted.

Before Delivery

Please review the quotation, specifications, quantity, voltage, accessories, packaging, and delivery details carefully before confirming an order.

After Delivery

If equipment arrives damaged, incomplete, or different from the confirmed order, contact BOSHUO promptly with photographs, order details, and a description of the issue so that we can investigate and propose a solution.

Warranty and Service

The complete machine is covered by a one-year warranty according to the confirmed order documents. During the warranty period, confirmed warranty issues are handled by replacement parts, not parts repair, and the customer is responsible for freight cost. After the warranty period, BOSHUO can provide repair guidance and spare parts support, while spare parts cost and freight cost are borne by the customer.

Contact

For support, contact BOSHUO through the RFQ form, WhatsApp, or boshuocleaning@gmail.com. Please contact us before arranging any return shipment.